Terms of Service Agreement

The General Conditions shall apply to all sales of products offered through the website www.hellotickets.co.uk (hereinafter "Products"), and together with the offer, the price and the description showed on the website, and, if applicable, the particular conditions contained in this document (particular conditions), will govern the legal relationship between Hello Ticket SL, (hereinafter "Hello Tickets") and the CLIENT, composing the whole of the agreement between Hello Tickets and the CLIENT.

The period of validity of these General Conditions will be the time they remain published on the website, and will refer to the acquisition of Products at the time such conditions are available.

The acceptance of these General Conditions by the CLIENT will be an essential requirement in order to formalize any contractual relationship between the CLIENT and Hello Tickets.

Sorry, but we can only accept orders made by people of legal age. If you are a minor, you must inform your parents or guardians about these General Conditions of Purchase. It is your parents or guardians who must express their acceptance before using this website or making any purchase on it.

The parties

On the one hand, Hello Ticket SL, hereinafter "Hello Tickets", enabling the web www.hellotickets.co.uk, a company incorporated under Spanish law, with registered office at Paseo de las Delicias, 31, esc dch, 1B, 28045, Madrid and VAT number ESB87643680, and registered in the Mercantile Registry of Madrid, volume 35117, folio 120, section 8 and sheet number M-631551.

On the other hand, the CLIENT, of legal age, whose data are those that have been entered by him in the appropriate forms. All the data included in these forms have been entered directly by him, so the responsibility for the authenticity of them corresponds, directly and exclusively, to the CLIENT.

Object of the contract

Through the acceptance of these general conditions, Hello Tickets is obliged to make available to the CLIENT the Products purchased through the website www.hellotickets.co.uk and the CLIENT is obliged to pay the price indicated at the time of making the purchase.

Registration Process

For the purchase of the Products offered by Hello Tickets through its website, www.hellotickets.co.uk, registration is required. The CLIENT can register at any time before beginning the purchase process.

Related to the registration process, the CLIENT is solely responsible for the quality of the data entered by him on the forms, and accepts the obligation to provide true, accurate and complete information about its identity, as requested in the forms registration, purchase and accreditation, as well as to update all registration data so that they remain true, accurate and complete.

The CLIENT may at any time modify and / or update their data by accessing their User profile within the web, but we recommend that the CLIENT always confirms that the data entered and / or modified are correct, especially their email address to avoid future inconveniences.

To be able to register it is essential to be of legal age under Spanish law (18 years), being able to be resident in any country of the world.

If the CLIENT provides any false, inaccurate or incomplete information, or if Hello Tickets has sufficient reason to suspect that such information is false, inaccurate or incomplete, Hello Ticket has the right to deny the client the present and future access and use of the website, or any of its services.

Privacy Policy / Cookies

Under provisions of Organic Law 15/1999, dated 13th December, on the Protection of Personal Data, the personal data of the CLIENT will be part of a file used exclusively for the management and billing of the products that you buy, an send you information about our offers and promotions, ensuring the confidentiality of your data.

The CLIENT at any time may exercise the rights of access, rectification, cancellation, opposition of the data collected, and refuse the consent previously provided. To learn more about what we do with your data or how to exercise your rights, visit our Privacy Policy.


All information on the Products offered by Hello Tickets, a way of example, but not limited to, prices, features or description are available to the CLIENT on the website and / or Hello Tickets App, and will appear on the screen in each case.

We try that the descriptions and representations of the products that the CLIENT can see are as accurate and useful as possible.

Hello Tickets website gives the CLIENT access to a ticket catalog. The photographs and data included in each page are for information purposes only, therefore Hello Tickets declines any responsibility for errors in such information.


The characteristics and prices of the Products are indicated on the screen in euros, and include VAT and any other taxes which may be applicable, and will be valid at all times, except for typographical errors. Such taxes will be included on the receipt in a disaggregated form.

The prices shown on the website cancel all previously published, and they are valid at the time of publication. Changes in prices will not affect orders already made. Hello Tickets undertakes to make every effort to keep these prices, but it reserves the right to modify them without prior notice, communicating it to the CLIENT at the time of placing an order.

Purchase System

In general, for the purchase of the products offered through the website www.hellotickets.co.uk, it is necessary to be registered in the website and to accept the legal advise, the terms and conditions of the purchase and the privacy policy of the website.

Remember that personal data must be accurately indicated to avoid confusion or incidences in the provision of the service, and delivery of the products purchased.

The products to be purchased must be selected and added to the purchase screen by clicking on the corresponding icon.

After selection of the desired Products, for their acquisition, the CLIENT must access the payment form, where you must complete the corresponding purchase form that will appear on the screen, along with a summary identifying the selected Products, its total price, taxes included, and if applicable applicable shipping costs.

The verification of this data will be solely and exclusively the responsibility of the CLIENT. Hello Tickets will not be liable to the CLIENT for errors and inaccuracy of the order if the Products that were included in the order confirmation have been sent.

Then, the CLIENT must complete the corresponding registration form that will appear on the screen, or if applicable, your user data if you are already registered. In this case, Hello Tickets will inform the CLIENT and refund the amounts paid, discounting the expenses generated by the transaction, through the same medium for which payment was made, within fourteen (14) days. If the CLIENT provides any false, inaccurate or incomplete information, or if Hello Tickets has sufficient reason to suspect that such information is false, inaccurate or incomplete, Hello Ticket has the right to cancel the purchase of the CLIENT.

Once the purchase form is completed, the CLIENT must accept these Conditions, once accepted, select the payment method and confirm the order. Depending on the payment method selected, the CLIENT can be redirected to an online payment platform where you can end the purchase through any of the accepted payment systems.

Once the transaction is confirmed, the CLIENT will receive a communication by email with the information of the purchase, and the payment receipt. Failure to receive this message may be due to a temporary problem in network communications or to a typing error in the communicated e-mail address. In both cases, it is advisable to contact CLIENT service through the email address [email protected].

It is also advisable to check the data included in that email, and in case of any error, contact CLIENT support through the email address [email protected]

Payment Methods and Security

Hello Tickets accepts transactions at any time, 24 hours a day, every day of the week. The charge will be made on-line once it has been verified that the data communicated by the CLIENT are correct.

With the aim of providing its CLIENTs maximum security to the payment system, Hello Tickets uses as secure payment the platform for online payments Stripe. In addition, Hello Tickets integrated into its website Science Sift, a anti fraud system, in order that all transactions made under your website are 100% safe.

Hello Tickets reserves the right to withhold any transactions for security reasons, as well as not to allow access to the Products purchased. The affected CLIENTS will be informed. Also, Hello Tickets reserves the right to cancel a transaction if it is considered that the data provided by the CLIENT can not be verified.

Hello Tickets will not be responsible for delays in the delivery of orders resulting from the lack of authorization by the payment system.


Hello Tickets will deliver the tickets to the CLIENT to the email address provided during the purchasing process, according to the type of ticket acquired, which will be described in the following section. Types of tickets:

PDF: you'll get the tickets in your email address and you'll have to print them to access the event.

QR Codes: they're codes that you directly download in your phone to be scanned and so you can access the venue. Tickets with QR codes don't have to be printed.

Mobile Transfer: These tickets are transferred through the platform Mobile Transfer by Ticketmaster. The tickets are mobile, so in order to access the event, you'll have to show them in your phone and it's not necessary to print them.

Flash Seats: These tickets are managed by the AXS Flash Seats. platform. This is one of the safest ways to access the stadium. Thanks to this innovative access method, you'll be able to link the tickets to your credit card, or access them by downloading the app in the United States.

In a case of force majeure that delays the delivery of the product, it will be notified to the CLIENT with the proposal of an approximate date of delivery of the Product without any liability for Hello Tickets. As cases of force majeure must be understood that prevents any order delivery through no fault of either party, to exemplary but not limitation, strikes, war, flood or other natural disaster.

In order to avoid incidents in the delivery, it is essential to fill in the form with your data correctly. It is mandatory to fill in the box related to e-mail. Hello Tickets is not responsible for wrong deliveries due to the inaccuracy of the data provided by the CLIENT.

Cancellation policy for event tickets

If the event is held and the ticket is valid, it will not be possible to cancel the tickets even when there is a restriction that limits or prevents the CUSTOMER from attending the event.

Cancellation policy for tours and activities

For the cancellation of a tour or activity, the cancellation conditions specified in the description of the activity and indicated on the voucher will apply. We advise the user to carefully read the information in the activity description.

Mandatory health measures

To access an event, tour or activity, it is necessary to comply with the measures required by national legislation or imposed by the organizer of the event, tour or activity. These may include: mandatory use of masks, recent negative Covid test, proof of full vaccination, etc.

Postponements and changes in the date of the event

If the event is postponed or the date is changed, your tickets will be valid for the new date. In these particular cases it will not be possible to cancel your tickets, as the organizers of the event understand the event will still take place.

Event cancellation or ticket invalidated due to reduced seating capacity

If the event is cancelled without a new date or if the ticket is invalidated due to a reduction in capacity, you will receive a full refund on the amount you paid for the tickets, except in cases where the cancellation of the event or reduction in capacity has occurred due to force majeure (an unforeseeable or unavoidable external circumstance) or restrictions related to COVID, in which Hello Tickets reserves the right not to refund the fee specified when you make the payment.

Customer Service

Hello Tickets has a Customer Service at the email [email protected] that you can contact anytime.

Intellectual and Industrial Property

Hello Tickets guarantees the CLIENT to be the owner of the intellectual and industrial property rights on the Products sold and / or, if necessary, have the authorization necessary to commercialize them through its website.

The CLIENT acknowledges and agrees that the Products are subject to rights of intellectual and industrial property, which shall belong to Hello Tickets and / or to third parties.

The acquisition of the Products and browsing the website of Hello Tickets will not be understood as a waiver, transmission, license or total or partial transfer to the CLIENT of the intellectual property rights owned by Hello Tickets or, in its Case, of the third party to which they correspond. The CLIENT may not in any case alter, exploit, reproduce, distribute or publicly communicate the Web, its contents or the products purchased through it, without the prior and express authorization specifically granted for that purpose by Hello Tickets or by the third party to which correspond.

Modification of Terms

Hello Tickets reserves the right to change this agreement, when deemed appropriate or in order to adapt these texts to legislative or technological changes or to its contractual relationship with third parties. The CLIENT will be properly informed of such modifications.

Partial nullity

If any part of these contracting conditions is contrary to law and therefore invalid, this will not affect the other provisions in accordance with law. The parties agree to renegotiate those parts of the contracting conditions that are void and to incorporate them into the rest of the contracting conditions.

Exclusion of guarantees and liability

Hello Tickets will not be responsible for delays or failures that occur in the access, operation and operation of the website, or its Products, as well as the interruptions, suspensions or malfunction of the same due to causes outside of Hello Tickets, or when it has its origin in damage by natural disasters or force majeure, or extreme, such as strikes, attacks or computer intrusions (computer viruses affecting the user devices) or any other force majeure or cause urgency fortuitous.

Hello Tickets reserves the right to interrupt access to its website www.hellotickets.co.uk and / or App, as well as the provision of any or all of the contents that are provided through the website, at any time and without previous notice , whether for technical reasons, security, control, maintenance or any type of failure in telecommunications networks or electricity supply.

Hello Tickets will not be liable in case of failures in service, malfunction or any other cause that does not have direct control, or that originates in intentional or guilty acts of the user, or due to force majeure, or attributable to third parties.

The CLIENT shall hold Hello Tickets harmless from any liability that may arise from claims of third parties regarding the infringement of rights that may result from their performance.

Applicable Law:

This Legal Advise is governed by Spanish law.

The intervening parties undertake to resolve amicably any differences that may arise on the present conditions. In the event that an amicable settlement is not possible, and if a legal dispute results, both parties agree, with express waiver of any other jurisdiction that may correspond to them, and as long as the law so permits, submit to the jurisdiction and jurisdiction of the parties in the Courts of Madrid.